Eligible products can be returned within 30 days of delivery. Clear requirements, straightforward steps, and U.S.-based support are here when you need help.
Return eligible items within 30 days of delivery.
Simple return steps and clear instructions.
Approved refunds go back to your original payment method.
Real people ready to help when you need it.
Please contact our support team before shipping any item back. Returns must receive authorization before being sent.
Email support@outdoorsolaroutlet.com with your order number, reason for return, and photos if applicable.
Our team will review your request and provide a Return Authorization (RMA) and return instructions when approved.
Use the original packaging and include all accessories, manuals, parts, and packing materials.
Ship according to the provided instructions. Once the return is received and inspected, any approved refund will be processed.
A 10% restocking fee applies to all non-defective returns.
A flat $4.99 cancellation fee applies to approved cancellations.
Contact us within 24 hours of delivery. For an approved damaged, defective, or incorrect-item return, we will provide return instructions and a prepaid return label when applicable.
The customer is responsible for return shipping. Please use UPS, FedEx, USPS, or another trackable carrier and keep your tracking number until the return is processed.
Our U.S.-based customer support team is here to help make the return process clear.
Once your returned item is received and inspected, any approved refund will be issued to the original payment method.
Processing time after we issue a refund may vary depending on your bank, credit card company, or payment provider.
Original shipping charges are non-refundable.
Need Help? We're Here For You
Questions about solar lighting, an existing order, or planning a new project? Our team is ready to help.
