Shipping policy

.oso-shipping { --navy:#07182f; --navy2:#0b213e; --orange:#ff7a00; --gold:#f7ad16; --text:#172033; --muted:#5d6674; --light:#f6f8fb; --border:#e1e6ec; --soft:#eef3f8; --white:#ffffff; font-family:Arial,Helvetica,sans-serif; color:var(--text); line-height:1.65; width:min(1240px, calc(100vw - 50px)); max-width:none; position:relative; left:50%; transform:translateX(-50%); } .oso-shipping * { box-sizing:border-box; } .oso-shipping a { text-decoration:none; } .oso-shipping-container { width:100%; max-width:1240px; margin:0 auto; padding:0 20px 55px; } /* ============================== HERO ============================== */ .oso-shipping-hero { display:grid; grid-template-columns:45% 55%; min-height:400px; overflow:hidden; border-radius:14px; margin-bottom:26px; background:var(--navy); } .oso-shipping-hero-copy { padding:50px 45px; display:flex; flex-direction:column; justify-content:center; color:#fff; background: radial-gradient(circle at 10% 10%, rgba(31,66,104,.28), transparent 40%), linear-gradient(135deg,#06172d 0%,#0b203b 100%); } .oso-shipping-eyebrow { color:var(--gold); font-size:14px; font-weight:800; letter-spacing:.08em; text-transform:uppercase; margin-bottom:9px; } .oso-shipping-hero h1 { color:#fff; font-size:53px; line-height:1.04; margin:0 0 14px; letter-spacing:-.035em; } .oso-shipping-hero-sub { color:#e7edf4; font-size:19px; line-height:1.55; margin:0; max-width:530px; } .oso-shipping-hero-image { min-width:0; min-height:400px; overflow:hidden; background:#dde4eb; } .oso-shipping-hero-image img { display:block; width:100%; height:100%; min-height:400px; object-fit:cover; object-position:center; } /* ============================== SHIPPING SNAPSHOT ============================== */ .oso-snapshot-grid { display:grid; grid-template-columns:repeat(3,minmax(0,1fr)); gap:16px; margin-bottom:24px; } .oso-snapshot-card { display:flex; align-items:center; gap:14px; background:#fff; border:1px solid var(--border); border-radius:10px; padding:18px 20px; box-shadow:0 5px 18px rgba(7,24,47,.035); } .oso-snapshot-icon { flex:0 0 46px; width:46px; height:46px; border-radius:50%; background:#fff5e9; display:flex; align-items:center; justify-content:center; color:var(--orange); font-size:22px; } .oso-snapshot-card strong { display:block; color:var(--navy); font-size:17px; line-height:1.2; margin-bottom:2px; } .oso-snapshot-card span { color:var(--muted); font-size:14px; } /* ============================== CONTACT / TRACK STRIP ============================== */ .oso-contact-strip { display:grid; grid-template-columns:1.35fr .8fr auto; gap:24px; align-items:center; padding:22px 24px; background:var(--soft); border:1px solid #d9e2ec; border-radius:11px; margin-bottom:42px; } .oso-contact-strip h2 { color:var(--navy); font-size:21px; margin:0 0 4px; } .oso-contact-strip p { color:var(--muted); font-size:15px; margin:0; } .oso-contact-links { display:flex; flex-direction:column; gap:6px; } .oso-contact-links a { color:var(--text); font-size:15px; font-weight:700; } .oso-contact-links a:hover { color:var(--orange); } .oso-track-button { display:inline-flex; align-items:center; justify-content:center; background:var(--navy); color:#fff !important; padding:13px 20px; border-radius:7px; font-weight:800; white-space:nowrap; } .oso-track-button:hover { background:#0b213e; } /* ============================== MAIN GRID ============================== */ .oso-shipping-grid { display:grid; grid-template-columns:minmax(0,1.75fr) minmax(320px,.75fr); gap:34px; align-items:start; } .oso-policy-section { margin-bottom:42px; } .oso-policy-heading { display:flex; align-items:center; gap:12px; margin-bottom:16px; } .oso-policy-number { width:38px; height:38px; flex:0 0 38px; border-radius:50%; background:var(--orange); color:#fff; display:flex; align-items:center; justify-content:center; font-weight:800; font-size:17px; } .oso-policy-heading h2 { color:var(--navy); font-size:30px; line-height:1.16; margin:0; letter-spacing:-.015em; } .oso-policy-section p { color:#46505e; font-size:16.5px; line-height:1.72; margin:0 0 14px; } .oso-policy-section li { color:#46505e; font-size:16px; line-height:1.65; } .oso-highlight-line { display:flex; align-items:center; gap:11px; margin:17px 0; padding:15px 17px; background:#fff8ef; border:1px solid #ffe0b8; border-radius:9px; color:var(--navy); font-size:17px; font-weight:800; } .oso-highlight-value { color:var(--orange); } /* ============================== TABLES ============================== */ .oso-table-wrap { overflow-x:auto; border:1px solid var(--border); border-radius:9px; margin:17px 0 14px; background:#fff; } .oso-table { width:100%; min-width:680px; border-collapse:collapse; } .oso-table th { background:var(--navy); color:#fff; font-size:15.5px; line-height:1.35; padding:15px 13px; text-align:center; } .oso-table td { border-top:1px solid var(--border); border-right:1px solid var(--border); padding:15px 13px; text-align:center; font-size:15.5px; line-height:1.5; color:#394251; } .oso-table td:last-child, .oso-table th:last-child { border-right:0; } .oso-free { color:var(--orange) !important; font-weight:800; } /* ============================== NOTICE ============================== */ .oso-notice { background:#fff8ef; border:1px solid #ffd8a5; border-radius:9px; padding:19px 20px; margin:15px 0; } .oso-notice strong { color:var(--navy); font-size:16px; } .oso-notice p, .oso-notice li { font-size:15.5px; } .oso-remote-grid { display:grid; grid-template-columns:repeat(3,1fr); gap:7px 20px; margin-top:13px; } .oso-remote-grid span { font-size:14.5px; color:#4d5664; } .oso-warehouse { margin-top:13px; background:#f7f9fb; border:1px solid var(--border); border-radius:8px; padding:14px 16px; font-size:15px; } /* ============================== SIDEBAR ============================== */ .oso-side-card { border:1px solid var(--border); border-radius:11px; padding:26px 24px; background:#fff; margin-bottom:22px; } .oso-side-card.dark { background:var(--navy); border-color:var(--navy); color:#fff; } .oso-side-card.soft { background:#f5f8fb; } .oso-side-card h3 { color:var(--navy); font-size:23px; line-height:1.18; margin:0 0 11px; } .oso-side-card.dark h3 { color:var(--gold); } .oso-side-card p, .oso-side-card li { font-size:15.5px; line-height:1.65; color:var(--muted); } .oso-side-card.dark p, .oso-side-card.dark li { color:#e5ebf2; } .oso-side-card ul { padding-left:19px; margin:0; } .oso-side-card li { margin-bottom:8px; } .oso-side-button { display:inline-flex; margin-top:12px; background:linear-gradient(90deg,var(--orange),var(--gold)); color:#fff !important; font-weight:800; padding:12px 17px; border-radius:6px; } /* ============================== SECTION TITLES ============================== */ .oso-section-title { text-align:center; max-width:820px; margin:48px auto 25px; } .oso-section-title h2 { font-size:32px; line-height:1.2; color:var(--navy); margin:0 0 8px; } .oso-section-title p { margin:0; color:var(--muted); font-size:16px; } /* ============================== INFO GRID ============================== */ .oso-info-grid { display:grid; grid-template-columns:repeat(5,minmax(0,1fr)); gap:0; border:1px solid var(--border); border-radius:11px; overflow:hidden; margin:0 0 30px; background:#fff; } .oso-info-box { min-width:0; padding:24px 18px; text-align:center; border-right:1px solid var(--border); } .oso-info-box:last-child { border-right:0; } .oso-info-symbol { color:var(--orange); font-size:34px; margin-bottom:11px; } .oso-info-box h3 { color:var(--navy); font-size:17px; line-height:1.3; margin:0 0 7px; } .oso-info-box p { color:var(--muted); font-size:14px; line-height:1.55; margin:0; } .oso-info-box .warning { display:block; color:var(--orange); font-weight:800; margin-top:5px; } /* ============================== SUPPORT BLOCKS ============================== */ .oso-two-column { display:grid; grid-template-columns:repeat(2,minmax(0,1fr)); gap:20px; margin-bottom:22px; } .oso-support-box { border:1px solid var(--border); border-radius:10px; padding:24px; background:#fff; } .oso-support-box h3 { color:var(--navy); font-size:21px; line-height:1.25; margin:0 0 10px; } .oso-support-box p, .oso-support-box li { color:var(--muted); font-size:15.5px; line-height:1.65; } .oso-support-box p { margin:0; } .oso-support-box ul { margin:11px 0 0; padding-left:20px; } .oso-support-box a { color:var(--orange); font-weight:800; } /* ============================== FINAL SUPPORT CTA ============================== */ .oso-bottom-support { margin-top:32px; border-radius:11px; background:var(--navy); padding:30px; color:#fff; display:grid; grid-template-columns:1.25fr .7fr .95fr; gap:28px; align-items:center; } .oso-bottom-support h2 { color:#fff; font-size:27px; margin:0 0 5px; } .oso-bottom-support p { color:#dfe7ef; font-size:15px; margin:0; } .oso-bottom-contact strong { display:block; color:var(--gold); font-size:14px; margin-bottom:4px; } .oso-bottom-contact a { color:#fff; font-size:16px; font-weight:700; } /* ============================== TABLET ============================== */ @media(max-width:950px) { .oso-shipping { width:100%; position:static; left:auto; transform:none; } .oso-shipping-hero { grid-template-columns:1fr; } .oso-shipping-hero-image, .oso-shipping-hero-image img { min-height:300px; } .oso-snapshot-grid { grid-template-columns:1fr; } .oso-contact-strip { grid-template-columns:1fr; } .oso-shipping-grid { grid-template-columns:1fr; } .oso-info-grid { grid-template-columns:repeat(2,1fr); } .oso-info-box { border-bottom:1px solid var(--border); } .oso-two-column { grid-template-columns:1fr; } .oso-bottom-support { grid-template-columns:1fr; } } /* ============================== MOBILE ============================== */ @media(max-width:650px) { .oso-shipping-container { padding:0 14px 35px; } .oso-shipping-hero-copy { padding:34px 23px; } .oso-shipping-hero h1 { font-size:39px; } .oso-shipping-hero-sub { font-size:16.5px; } .oso-shipping-hero-image, .oso-shipping-hero-image img { min-height:220px; } .oso-policy-heading h2 { font-size:25px; } .oso-policy-section p, .oso-policy-section li { font-size:16px; } .oso-remote-grid { grid-template-columns:1fr; } .oso-info-grid { grid-template-columns:1fr; } .oso-info-box { border-right:0; border-bottom:1px solid var(--border); } .oso-section-title h2 { font-size:27px; } .oso-track-button, .oso-side-button { width:100%; justify-content:center; } }
Outdoor Solar Outlet

Shipping Policy

Clear shipping times, delivery options, tracking information, and support from our U.S.-based team.

◷
1–3 Business Days Typical order processing
🚚
4–9 Business Days Estimated standard U.S. transit
✓
UPS · USPS · FedEx Trusted shipping carriers

Questions About Your Order?

Need help with tracking, delivery, or a shipment issue? Our support team is ready to help.

✉ Support@OutdoorSolarOutlet.com ☎ 1-(877)-488-3581
Track My Order →
1

Order Processing Time

Processing time is the period between when your order is placed and when it is handed over to the shipping carrier.

◷ Order Processing: 1–3 Business Days

Orders are generally prepared for shipment within 1–3 business days. Some shipments may require 2–4 working days depending on inventory, payment confirmation, product size, quantity, weekends, or holidays.

Our warehouse operates Monday through Friday during standard business hours, excluding holidays.

2

U.S. Shipping Cost & Transit Time

Most U.S. orders are shipped through UPS, USPS, FedEx, Amazon Fulfillment, or another available carrier depending on the item.

Destination Estimated Transit Shipping Carrier
United States 4–9 Business Days Free Shipping UPS / USPS / FedEx

Total delivery time = processing time + transit time. Actual delivery time may vary depending on the destination, carrier conditions, order size, and product availability.

Remote or special-delivery areas

Additional shipping charges may apply to certain destinations.

• Alaska • Hawaii • Puerto Rico • American Samoa • Marshall Islands • Northern Mariana Islands • U.S. Virgin Islands • Armed Forces Americas • Armed Forces Europe • Armed Forces Pacific

U.S. Warehouse
1617 E Adams Blvd, Los Angeles, CA 90011, United States

3

Shipping Options & Estimated Delivery Times

Location Standard Expedited Express
United States 4–9 Business Days
Free 		2–6 Business Days
$9.99		 1–4 Business Days
$19.95
Canada / Europe 3–10 Business Days
$17.99		 3–5 Business Days
$24.96		 —
  • Overnight delivery is available only for eligible continental U.S. addresses.
  • Delivery delays can occasionally occur.
  • Maximum estimated delivery time is 15 business days.
  • Processing time is separate from transit time.
  • Customs or clearance delays are not included in international estimates.

Free Shipping Over $50

We offer free standard shipping on qualifying U.S. orders over $50. Orders may ship through USPS, UPS, FedEx, Amazon Fulfillment, or another available carrier.

Need Tracking Help?

Tracking information may take 48–72 hours to update after your shipment has been handed to the carrier.

Track My Order →

Canada & International Shipping

International shipping is available for select destinations and products. Rates and delivery times vary by item and location.

If we are unable to ship your order to the selected destination, our team will contact you.

Important Shipping Notes

  • Orders are processed Monday–Friday.
  • Tracking may take 48–72 hours to update.
  • Large orders may arrive in multiple packages.
  • Carrier delays can occasionally occur.
  • Weekend and holiday orders may take additional time.

After Your Order Ships

Key information about tracking, cancellations, delivery delays, and multi-package orders.

⌖

P.O. Boxes & APO/FPO

We ship to supported U.S. Territory, APO, FPO, and DPO addresses when available through the carrier.

⌕

Tracking Information

Tracking is emailed after shipment. Carrier updates may take 2–5 business days.

◷

Delivery Delayed?

Contact us and our team can check your shipment status with the carrier.

□

Order Cancellations

Orders may be canceled before shipment. Shipped orders cannot be canceled.

▱

Multiple Packages

Products from the same order may arrive separately depending on inventory and fulfillment logistics.

Delivery Issues & Package Support

Here's what to do if your shipment is delayed, damaged, missing, or different from what you ordered.

Lost or Missing Packages

Please verify your shipping address carefully before completing checkout. Delivery issues caused by an incorrect address entered by the customer may not qualify for replacement or refund.

If Outdoor Solar Outlet made an error with your shipment, contact us and we will work to resolve the issue.

Tracking Shows “No Information Available”

Some carriers may take 2–5 business days after shipment to display tracking activity.

If more than five business days have passed with no update, contact our support team.

Damaged Shipment

If your order arrives damaged, contact us as soon as possible. Damage claims should be reported within 14 days of delivery.

Include photos of the shipping box, shipping label, product packaging, and damaged product.

Missing Item

Larger orders may arrive in more than one package. Check all tracking numbers associated with the order first.

If all packages show delivered and an item is still missing, contact our customer support team.

Received the Wrong Product?

Email us your order number along with photos of:

  • The shipping label
  • The product box and SKU/model number
  • The product received

Email: Support@OutdoorSolarOutlet.com

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or local taxes charged by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer. Contact your local customs authority for more information.

Still Need Help?

Our support team can help with tracking, delivery questions, damaged shipments, and missing packages.

Call Us 1-(877)-488-3581
Email Us Support@OutdoorSolarOutlet.com
/* ========================================= MOBILE RESPONSIVE FIX DOES NOT CHANGE DESKTOP DESIGN ========================================= */ @media screen and (max-width: 650px) { html, body { max-width: 100%; overflow-x: hidden; } .oso-shipping { width: 100% !important; max-width: 100% !important; position: static !important; left: auto !important; transform: none !important; margin: 0 !important; } .oso-shipping-container { width: 100% !important; max-width: 100% !important; padding-left: 16px !important; padding-right: 16px !important; overflow: hidden; } .oso-shipping *, .oso-shipping *::before, .oso-shipping *::after { max-width: 100%; box-sizing: border-box; } /* HERO */ .oso-shipping-hero { width: 100%; grid-template-columns: 1fr !important; } .oso-shipping-hero-copy { width: 100%; padding: 30px 20px !important; } .oso-shipping-hero h1 { font-size: 36px !important; overflow-wrap: anywhere; } .oso-shipping-hero-sub { font-size: 16px !important; } .oso-shipping-hero-image { width: 100%; } /* SNAPSHOT CARDS */ .oso-snapshot-grid { width: 100%; grid-template-columns: 1fr !important; } .oso-snapshot-card { width: 100%; min-width: 0; } .oso-snapshot-card > div:last-child { min-width: 0; } .oso-snapshot-card strong, .oso-snapshot-card span { overflow-wrap: anywhere; } /* CONTACT / TRACKING */ .oso-contact-strip { width: 100%; grid-template-columns: 1fr !important; padding: 20px !important; gap: 16px !important; } .oso-contact-links { width: 100%; min-width: 0; } .oso-contact-links a { display: block; width: 100%; overflow-wrap: anywhere; word-break: break-word; } .oso-track-button { width: 100% !important; max-width: 100%; } /* MAIN CONTENT */ .oso-shipping-grid { width: 100%; grid-template-columns: minmax(0, 1fr) !important; gap: 24px !important; } .oso-shipping-grid main, .oso-shipping-grid aside { width: 100%; min-width: 0; max-width: 100%; } .oso-policy-section { width: 100%; min-width: 0; } .oso-policy-heading { width: 100%; min-width: 0; align-items: flex-start; } .oso-policy-heading h2 { min-width: 0; font-size: 24px !important; line-height: 1.22 !important; overflow-wrap: anywhere; } .oso-policy-number { flex: 0 0 36px; width: 36px; height: 36px; } /* ORANGE HIGHLIGHT BOX */ .oso-highlight-line { width: 100%; min-width: 0; padding: 14px !important; flex-wrap: wrap; font-size: 15.5px !important; line-height: 1.45; } .oso-highlight-value { white-space: normal !important; } /* TABLES - KEEP SAME TABLE, ALLOW SWIPE */ .oso-table-wrap { width: 100%; max-width: 100%; overflow-x: auto !important; -webkit-overflow-scrolling: touch; } .oso-table { min-width: 680px; } /* NOTICES */ .oso-notice, .oso-warehouse { width: 100%; max-width: 100%; overflow-wrap: anywhere; } .oso-remote-grid { grid-template-columns: 1fr !important; } /* SIDEBAR */ .oso-side-card { width: 100%; max-width: 100%; padding: 21px 18px !important; } /* AFTER ORDER SHIPS */ .oso-section-title { width: 100%; max-width: 100%; margin-left: auto; margin-right: auto; } .oso-section-title h2 { font-size: 26px !important; } .oso-info-grid { width: 100%; grid-template-columns: 1fr !important; } .oso-info-box { width: 100%; border-right: 0 !important; } /* DELIVERY SUPPORT */ .oso-two-column { width: 100%; grid-template-columns: 1fr !important; } .oso-support-box { width: 100%; max-width: 100%; padding: 20px 18px !important; } /* FINAL SUPPORT */ .oso-bottom-support { width: 100%; max-width: 100%; grid-template-columns: 1fr !important; padding: 24px 20px !important; gap: 18px !important; } .oso-bottom-contact { min-width: 0; } .oso-bottom-contact a { display: block; max-width: 100%; overflow-wrap: anywhere; word-break: break-word; } }