Clear shipping times, delivery options, tracking information, and support from our U.S.-based team.
Need help with tracking, delivery, or a shipment issue? Our support team is ready to help.
Processing time is the period between when your order is placed and when it is handed over to the shipping carrier.
Orders are generally prepared for shipment within 1β3 business days. Some shipments may require 2β4 working days depending on inventory, payment confirmation, product size, quantity, weekends, or holidays.
Our warehouse operates Monday through Friday during standard business hours, excluding holidays.
Most U.S. orders are shipped through UPS, USPS, FedEx, Amazon Fulfillment, or another available carrier depending on the item.
| Destination | Estimated Transit | Shipping | Carrier |
|---|---|---|---|
| United States | 4β9 Business Days | Free Shipping | UPS / USPS / FedEx |
Total delivery time = processing time + transit time. Actual delivery time may vary depending on the destination, carrier conditions, order size, and product availability.
Additional shipping charges may apply to certain destinations.
| Location | Standard | Expedited | Express |
|---|---|---|---|
| United States | 4β9 Business Days Free |
2β6 Business Days $9.99 |
1β4 Business Days $19.95 |
| Canada / Europe | 3β10 Business Days $17.99 |
3β5 Business Days $24.96 |
β |
Key information about tracking, cancellations, delivery delays, and multi-package orders.
We ship to supported U.S. Territory, APO, FPO, and DPO addresses when available through the carrier.
Tracking is emailed after shipment. Carrier updates may take 2β5 business days.
Contact us and our team can check your shipment status with the carrier.
Orders may be canceled before shipment. Shipped orders cannot be canceled.
Products from the same order may arrive separately depending on inventory and fulfillment logistics.
Here's what to do if your shipment is delayed, damaged, missing, or different from what you ordered.
Please verify your shipping address carefully before completing checkout. Delivery issues caused by an incorrect address entered by the customer may not qualify for replacement or refund.
If Outdoor Solar Outlet made an error with your shipment, contact us and we will work to resolve the issue.
Some carriers may take 2β5 business days after shipment to display tracking activity.
If more than five business days have passed with no update, contact our support team.
If your order arrives damaged, contact us as soon as possible. Damage claims should be reported within 14 days of delivery.
Include photos of the shipping box, shipping label, product packaging, and damaged product.
Larger orders may arrive in more than one package. Check all tracking numbers associated with the order first.
If all packages show delivered and an item is still missing, contact our customer support team.
Email us your order number along with photos of:
International orders may be subject to customs fees, import duties, or local taxes charged by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer. Contact your local customs authority for more information.
Our support team can help with tracking, delivery questions, damaged shipments, and missing packages.
Need Help? We're Here For You
Questions about solar lighting, an existing order, or planning a new project? Our team is ready to help.
