From processing to tracking updates, here's what happens after you place your order.
Orders are typically processed within 1–3 business days before shipping.
Depending on the product ordered, your tracking information may take up to 7 business days to be sent.
After receiving your tracking number, it may take 24–72 hours for the carrier to display updated tracking information.
If your status says “Label Created” or “Tracking Not Available,” the carrier may simply not have scanned the package yet.
Follow these three simple steps to check your package.
Open the 17TRACK package tracking website.
Copy the tracking number from your Shipping Confirmation Email and enter it into the tracking field.
17TRACK will show the latest available carrier updates and package movement.
Check the latest available shipping status for your package.
Track My Package →Most U.S. orders arrive within 3–9 business days after shipment.
Delivery time varies depending on your location and the product ordered. Please check your Shipping Confirmation Email or product page for the most accurate estimate.
Some orders ship in multiple packages to help ensure safe delivery.
If you've received only part of your order, the remaining package or packages may arrive separately within the next few business days.
Our U.S.-based support team is here to help with your order.
We appreciate your business and look forward to helping you brighten your outdoor space.
Reliable service from checkout to delivery.
Shop with confidence. We guarantee you'll receive your order, or we'll make it right.
We are proud to be a Trusted Store, In which we are committing to keeping the superior customer service and a seamless shopping experience.
Need Help? We're Here For You
Questions about solar lighting, an existing order, or planning a new project? Our team is ready to help.
